1. Payment & Refund Policy All consultation fees are NON-REFUNDABLE and NON-TRANSFERABLE under any circumstances. Payment is required at the time of booking in order to secure your consultation appointment. Consultation fees cover professional evaluation, time, and medical expertise, regardless of whether the patient ultimately proceeds with treatment or surgery. 2. Rescheduling Policy You may reschedule your consultation once without penalty if the request is made at least 24 hours before the scheduled appointment time. Requests to reschedule within 24 hours of the appointment will result in forfeiture of the consultation fee, and a new consultation fee will be required to schedule another appointment. Exceptions may be considered only in cases of verified medical emergencies that prevent attendance. Supporting documentation (such as a medical note or insurance documentation) may be required. 3. Late Arrival Policy A 15-minute grace period is allowed for both in-person and virtual consultations. If you arrive or connect more than 15 minutes after the scheduled appointment time, the appointment will be considered a no-show, and the consultation fee will be forfeited. 4. No-Show Policy Failure to attend the consultation in person or online at the scheduled time will be considered a no-show. No-shows result in loss of the consultation fee, and a new payment will be required to schedule another appointment. 5. Virtual Consultation (Telemedicine) Policy Virtual consultations are conducted through a secure telemedicine platform. By scheduling a virtual consultation, you acknowledge and consent to receiving medical consultation services through telemedicine technology. While virtual consultations allow for preliminary medical evaluation, they do not replace a full in-person physical examination when required. Certain procedures or treatments may require an in-person consultation before surgery or treatment can be scheduled. 6. Surgical Eligibility Disclaimer A consultation provides a professional medical assessment and discussion of potential treatment options. Scheduling a consultation does not guarantee that a patient will be considered a candidate for surgery or any specific procedure. Final eligibility for surgery or treatment is determined only after full medical evaluation and review of medical history. 7. Technical Responsibility (Virtual Consultations) For virtual consultations, it is the patient's responsibility to ensure: A stable internet connection Access to the required video platform Proper device functionality (camera and audio) Technical issues on the patient's side that prevent connection to the consultation do not qualify for refunds or rescheduling outside the standard policy. Agreement By booking and paying for a consultation, you confirm that you have read and agreed to these Consultation Terms & Conditions.